1. My loan is accepted, what do I do now?
Once you receive the paperwork pack, please complete all paperwork and send it back in the prepaid envelope provided. Your loan can be dealt with swiftly if all documentation is completed correctly, and sent promptly.
2. What do I need to send back to you?
You will need to return your signed secured loan agreement documents; these can be found in the loan pack folder sent to you. In the letter accompanying the loan pack, we've listed certain items we need such as your identification and proofs. Please return these with your signed loan documents, as we'll need to verify this information before we release funds.
3. I'm worried about sending original documents; such as my passport etc.
We provide a freepost envelope, which you can use to return your signed loan documents. However If you feel unsure about sending original documentation back in this envelope, please visit your post office and request a Royal Mail Recorded Special Delivery.
4. Who should I ask to be my witness?
Your witness should not be a family member or someone who lives at your address. You should have known them for at least a year. They should also be someone you trust, as they will need to read parts of your loan pack and watch you sign certain documents.
5. How much will my loan cost?
The interest rate you pay on your secured loan reflects your personal circumstances. Any fees that we charge are listed clearly in your loan pack. If you are in any doubt, please contact us to run through all the figures with you.
6. When will I get my money?
This relies on when we receive your signed and completed pack + requested items and proofs. Usually you will receive your funds within 30 days after receiving this information. Funds are either transferred by CHAPS or sent by cheque.
7. Can I repay my secured loan early?
Yes, you can repay your loan early. The method of calculating the repayment can be found in your pack. Early repayment carries a small penalty cost.
8. Can I top up my loan?
Usually this is fine, as long as you haven't borrowed the maximum amount you are eligible for. If you would like to make any changes like this please contact us directly.